Reverse Logistics

Sometimes when your customers purchase a product it isn’t always what they expect, sometimes it may be faulty, sometimes it is simply the wrong product. With manufacturer’s warranties and consumer protection laws, these products are often returned for replacement, refund or repair.

While the process and procedures in delivering products to customers is well established, the reversal of this process is not. In fact, Central have always identified ‘reverse logistics’ as a separate process requiring unique procedures and special handling.

Usually, manufacturers or suppliers have their own specialized procedures for returns which Central will not only implement, but fully support and enforce. 

Often, a ‘Return Authority’ form is required to be completed by you the client or your customer detailing the product, fault and purchase details. Based on this form or written advice from the client, Central will organise to pick-up the product from the customer. Unlike delivering a new product, the returned product is often unpackaged making it more difficult to transport and handle. As such, if requested, Central will repackage the product for ease of transport and handling.  Central then either return the product to you or hold it in designated ‘security bays’ at the depot; for subsequent inspection, repair or approved disposal.  All necessary paperwork is completed and passed on to the relevant parties.  Central are also able to provide an inspection, rework or assembly area within the depot should you need it – contact us to find out more about this service facility.